Refund policy

30-DAY MONEY-BACK GUARANTEE

If you're not happy with your lights, you can request a full refund within 30 days of delivery. Just email us at hello@cozyrae.com with your order number and the reason for your request. You don't need to send the item back.

Damaged or defective items: if your lights arrive damaged or don't work, email us within 30 days with a photo or short video and we'll send a free replacement or a full refund, whichever you prefer.

Refunds are issued to the original payment method within 5–10 business days after approval.

Late or missing orders: if your order hasn't arrived within 25 days, contact us and we'll send a replacement or issue a refund.